The Plothows: Quarantine: Griddle

Sunday, September 13, 2020

Quarantine: Griddle

I ordered Matt a Blackstone Griddle for his birthday back at the beginning of August. It was supposed to arrive by his actual birthday and I was super excited. He had used this griddle at our vacation house in Battle Creek and loved it. Well, let's just say it's been a major hassle actually getting a griddle to our house from this company! First, I had to follow up with them to get a tracking code after they said they would send it. Then, when the shipment actually arrived, it was only one accessory to the griddle and not the actual griddle. So, I called to find out what was going on. The customer service at Blackstone is terrible. The first time we didn't get the grill, they said it was because the one they had was damaged, so they couldn't send it. Um, ok. Well, fast forward to a month later, we get another shipment that is supposed to be everything else. Um, you guessed it... no griddle. BUT, we did get two griddle covers! Someone added the tracking number for the griddle to the second griddle cover. So, the company thought they sent us a griddle, but it was most certainly not a griddle. I called, I emailed, no response. I called again and was put on hold for 45 minutes until I found out the person I was on hold for was actually gone for the day. Really?!? I spent so much time on hold that I had memorized the on hold commercials they played. So annoying. So, finally, I asked for a refund and we'd just go buy this stupid griddle at a local store (which I should have just done initially, but hindsight is 20/20). Anyway, I finally got an email back from someone that said they had shipped us another griddle already. So, we waited another week. FINALLY, the griddle arrived and we were all super excited to see an actual griddle. :)